These Terms govern access to and use of ValuedInput, including valuedinput.com, valuedinput.io, authorized branded portals, and our review-management, messaging, AI drafting, licensing, and billing services. The platform is operated by Buildtelligence Web Solutions, LLC, PO Box 177, Fruitland Park, FL 34731, United States. Contact us at request@valuedinput.io.
By accepting these Terms during registration or ordering, or entering an agreement that incorporates them, you agree to these Terms for yourself and, where applicable, the organization you represent. You must have authority to bind that organization. SMS enrollment requires its own separate affirmative consent; accepting these Terms or providing a telephone number does not enroll anyone in text messages.
1 Service and contract documents
“We,” “us,” and “ValuedInput” mean Buildtelligence Web Solutions, LLC. “Customer” means a business, agency, white-label partner, or reseller purchasing or using an account. “User” means a person authorized to access an account. “Order” means an accepted order form, checkout disclosure, or signed service agreement identifying the seller, purchaser, plan, quantity, price, billing cycle, commitment, and other commercial terms.
ValuedInput supports customer contact entry and imports, email and SMS review requests, reminders, review links, authorized Google and Facebook review monitoring, reports and exports, account branding, location licensing, payment administration, and AI response drafts. Features depend on the selected plan, authorized account permissions, consent, third-party capabilities, and service eligibility. We do not guarantee a particular number of reviews, rating, ranking, revenue, or other business result.
The Privacy Policy describes our handling of personal information. A separately executed data-processing agreement governs the processing it covers. An Order controls specifically identified pricing and commercial terms; a signed agreement controls an express conflict it addresses. A reseller’s retail terms govern its sale only and cannot expand platform permissions, override messaging restrictions, or bind us to promises we have not accepted.
valuedinput.com provides sales and marketing information. ValuedInput onboarding and transaction administration use the canonical valuedinput.io service, which may redirect you to a processor-hosted payment page. A branded portal or referral link does not by itself confer account permissions or change the legal seller identified in your Order.
2 Eligibility and account security
Account Users must be at least 18 years old and authorized by the relevant organization. Provide accurate information, maintain current account and billing contacts, use the required authentication controls, and promptly notify us of suspected unauthorized access. Each User must use their own authorized credentials and protect passwords, multifactor authentication secrets, recovery codes, and integration credentials.
Customers are responsible for their Users’ activities within their accounts and for removing access when it is no longer appropriate. Access to organizations, locations, contacts, searches, reports, exports, billing, and AI features follows saved permissions and account relationships. You may not bypass those restrictions, impersonate another tenant, or treat a hostname, logo, or URL parameter as authorization.
3 Customer information and permitted use
You must have the rights, notices, permissions, and lawful basis needed to provide information to ValuedInput and direct its processing. Keep customer destinations and consent records accurate. Do not upload stolen or unlawfully obtained information, bought or rented messaging lists, unnecessary sensitive personal information, payment card security codes, or information about children under 13. The Service is not offered as a repository for regulated health, financial, or other sensitive records without a separate written arrangement authorizing that use.
You retain your rights in content you provide. You authorize us and our service providers to host, process, transmit, display to authorized Users, and export that content as needed to provide the requested Service, maintain security, and comply with our agreements and law. This permission does not transfer ownership of your customer records to us or grant rights you do not hold in third-party reviews.
Do not use the Service for spam, fraud, unlawful discrimination, harassment, illegal content, malware, infringement, or unauthorized access. Do not circumvent usage limits, consent or suppression controls, licensing, payment restrictions, or source-provider policies. You may not resell platform access except under an authorized reseller arrangement.
4 Review requests and external platforms
Invite authentic feedback from people with a real experience of the identified business. Do not create fake reviews, use AI to impersonate reviewers, offer incentives conditioned on positive or negative sentiment, pressure people to remove truthful criticism, or route only satisfied customers to public review sites. ValuedInput does not use a sentiment gate to determine who is offered a public review destination.
The default review sequence is one SMS and up to three emails, with email reminders generally scheduled three and seven days after the initial delivery. Authorized configuration can change schedules and permitted reminders, subject to recipient consent, duplicate prevention, sending windows, daily limits, available credits, and provider restrictions. A recipient’s intentional selection of a review destination stops remaining reminders for that invitation across channels. Delivery or a link visit is not proof of a posted review.
You must be authorized to connect and manage a business profile or Page. A public Places match identifies a location but does not grant management or review-access rights. Google, Meta, and other providers control their services, available permissions, review publication, moderation, data-use rules, and storage limits. We may restrict monitoring, reporting, exports, AI use, or retained content to comply with those rules. ValuedInput is not endorsed by Google, Meta, or a payment or messaging provider merely because it integrates with that provider.
You may request disconnection of an authorized profile by contacting support. We will provide the ability to disassociate a Google Business Profile from our service and developer project within seven business days of an end-client’s termination request, as required by Google’s applicable policy. This does not cancel unrelated subscriptions or remove reviews hosted by the review platform.
5 ValuedInput Review Requests SMS Program
The ValuedInput Review Requests SMS Program is operated by Buildtelligence Web Solutions, LLC. When you separately opt in, you authorize automated review-request text messages from ValuedInput about the participating business or businesses identified in your opt-in disclosure. Messages may include a review invitation and limited reminders within the disclosed scope. Message frequency varies based on eligible requests and the frequency disclosed at enrollment. The standard review sequence includes one review-request text. Additional texts require an enrollment disclosure and consent that cover them.
SMS participation is voluntary and is not a condition of purchasing goods or services, creating an account, or submitting a review. Consent must be obtained through the approved ValuedInput program flow and documented for the identified sender, program, purpose, and disclosures. A purchase, general account acceptance, existing business relationship, uploaded telephone number, or Customer’s imported consent flag does not substitute for that direct program consent. Separate purposes and channels require the appropriate separate choices.
Message and data rates may apply. Reply STOP to cancel future review-request texts from the central ValuedInput sender. This stops that program’s texts associated with all participating businesses using that sender. We may send a nonpromotional confirmation where permitted. You may also revoke consent by emailing request@valuedinput.io or using another reasonable method recognized by applicable law. We honor valid revocation requests promptly and within applicable legal deadlines. Reply HELP for help, or email request@valuedinput.io. Wireless carriers are not liable for delayed or undelivered messages.
You must be at least 18, be the current subscriber or authorized user of the mobile number, and provide a number eligible for the US program. Tell us if you stop using that number. Consent cannot be sold, rented, transferred, or reused for a different messaging program. Re-enrollment after an opt-out requires valid new consent; a contact import or client instruction cannot restore it. Our Privacy Policy explains mobile information and consent handling.
Customers and resellers must use approved program templates and may not remove sender identification, HELP or STOP information, alter the approved purpose, or bypass centralized consent and suppression controls. Each completed SMS must fit a single carrier segment after personalization, required text, and the link are added. Oversized messages are blocked for correction rather than truncated or split. Carrier filtering, recipient devices, service interruptions, and other third-party conditions can affect delivery.
6 Email communications
Customers must have the appropriate permission and comply with laws and provider requirements for review-request email. Messages must accurately identify the relevant business, include required operator and postal information, and provide a working unsubscribe method. Email review requests use the company’s configured sender domain; business or reseller branding does not create a separate sender-domain entitlement.
Recipients may unsubscribe through the message’s unsubscribe link or contact request@valuedinput.io. We apply review-request suppressions to the relevant central sender and do not override them because a contact is uploaded again. Necessary account invitations, security notices, password resets, billing messages, and other transactional communications are handled separately.
7 AI drafts and human responsibility
Authorized Users may request AI review-response drafts using the selected review, business name, and configured brand voice. The platform operator selects and manages the AI endpoint and model. Processing is described in the Privacy Policy and is subject to the rights and restrictions applicable to the review source and AI provider.
AI output may contain inaccurate facts, unsuitable wording, unintended promises, or material similar to other output. Review and edit every draft before using it. You are responsible for the final response, its accuracy, any personal information it includes, and your authority to publish it. ValuedInput saves and permits editing or copying drafts; it does not automatically publish replies.
As between you and us, we do not claim ownership of your saved response text. You may use the output to the extent permitted by applicable law, third-party rights, and the governing provider terms. We do not guarantee that output is unique, protectable by copyright, or free of third-party claims.
A generation reserves an available AI credit. One credit is consumed when a complete usable draft is saved. A successful new generation or regeneration consumes another credit; editing a saved draft does not. Repeating the same completed request does not consume another credit. A confirmed failed generation releases its reservation. An uncertain provider outcome remains reserved while it is reconciled and is not automatically retried as a new generation.
8 Location licensing and account hierarchy
The Service is licensed by purchased location capacity. A location must be assigned within its Customer’s authorized account relationship and tied to a confirmed Google business identifier. Active and suspended assignments occupy capacity. Creating a client account does not by itself purchase or activate a location.
Agency staff control partner classification and provisioning permissions. Existing white-label partners retain their assigned provisioning restrictions. Designated administrators of approved reseller accounts may create their own clients and confirmed locations within purchased capacity and service eligibility. End clients may not create other customer accounts.
Releasing a location can make its capacity reusable, subject to account standing and assignment rules. Reuse does not transfer the former client’s contacts, campaigns, reviews, credentials, or balances to another client, or create new monthly or welcome-credit grants. Suspension does not release a location. Cross-account transfers and conversion of existing white-label arrangements require agency authorization.
9 Sellers and reseller responsibilities
A direct Customer buys from Buildtelligence Web Solutions, LLC. A reseller buys wholesale service from us and may sell retail service to its own clients using its connected merchant account. The reseller sets its retail prices and is the seller for those retail Orders. The Order and receipt must identify the responsible seller. Stripe or Square provides payment processing according to the selected merchant connection; a payment processor is not the platform seller merely because it processes the payment.
Resellers are responsible for accurate retail offers, customer contracts, required notices, taxes and invoicing applicable to their sales, support responsibilities, refunds and disputes, permission to use branding and domains, and their Users’ and clients’ lawful use of the platform. Resellers must disclose the platform operator and applicable Privacy Policy and Terms. They may not represent themselves as owning our software or promise access, credits, privacy practices, or features inconsistent with their purchased service and our written agreements.
A partner may use authorized portal branding and a verified interface domain. Client interfaces and account invitations may inherit the partner’s identity, while customer request emails and reports may use the end client’s business branding. Custom interface domains do not grant independent SMS programs, email infrastructure, or access to unrelated tenants.
Resellers must maintain funded service inventory and capacity needed to fulfill retail purchases. Client payments and balances are recorded separately from wholesale funding and other clients’ balances. Allocating credits moves funded credits; it does not create another allowance. Disconnecting a merchant account does not by itself cancel existing processor subscriptions or discharge refund, payment, or recordkeeping obligations.
10 Prices billing and recurring authorization
Your Order states the applicable seller, currency, price version, purchased capacity, payment schedule, and commitment. Agency-direct and reseller-wholesale volume pricing applies the selected quantity band’s per-location rate to every purchased location. Resellers set their retail prices. A quantity change is recalculated under the applicable offer; a reduction in quantity does not necessarily reduce the total because the volume band can change.
Monthly collection is separate from contractual commitment. An Order may specify a month-to-month plan or a 12-, 24-, or 48-month commitment paid monthly. The monthly charge, total commitment, renewal treatment, and any early-termination obligations must be clearly disclosed before acceptance. We do not impose an undisclosed early-termination fee or accelerate future installments merely through a general reference to these Terms.
Recurring charges require affirmative authorization to the disclosed amounts or calculation, frequency, seller, and renewal terms. By providing that authorization, you permit the identified seller and its processor to collect those charges through the selected payment method. Keep payment details current. Taxes or other charges must be disclosed as required by law. Automatic credit replenishment is optional and requires separate authorization specifying its trigger, package or amount, and spending limit; it is not enabled solely by accepting these Terms.
Payment and service activation are separate. Initial service and new entitlements require confirmed payment and applicable onboarding checks. An unconfirmed or uncertain payment is reconciled before another charge or entitlement is issued. Existing Orders retain their accepted price terms; changes to prices or renewal terms apply prospectively with the notice and acceptance required by the Order and applicable law.
11 SMS and AI credits
Agency-direct and reseller-wholesale subscriptions include 150 pooled SMS credits per purchased location for each paid monthly entitlement period and 25 one-time AI welcome credits per purchasing account or subscription relationship. The welcome grant is not per location or newly created client and does not repeat on renewal, location reuse, processor changes, or replacement of a provider subscription identifier. A reseller’s retail Order states the credits it includes or allocates to that client; a retail renewal does not create an additional wholesale grant.
Additional SMS or AI packages may be purchased under their disclosed terms. Included allowances and purchased or allocated balances are tracked separately. Any expiration, rollover, allocation restriction, or refund condition must be disclosed with the applicable plan or package. Credits are service units, not deposits or a general-purpose cash account, and cannot be sold or transferred outside authorized platform allocations.
One SMS credit covers one completed single-segment message. A sending handoff reserves an existing unexpired credit and the applicable location’s daily allowance. Confirmed delivery consumes the credit. Acceptance or an uncertain outcome holds the reservation while the outcome is reconciled. A definite rejection before provider acceptance releases it; a later failure after acceptance requires reconciliation under the applicable purchase terms. We do not create a replacement charge or promise a credit refund solely because a provider response is missing.
The default new-location SMS limit is five messages per day, subject to authorized configuration. Having credits does not override consent, opt-outs, schedules, daily limits, approved templates, carrier restrictions, licensed capacity, or service eligibility. Client-owned purchased balances cannot be consumed by unrelated clients.
12 Failed payments and continuity
A failed first payment keeps the purchase pending. For a confirmed failed monthly renewal, direct clients and reseller end clients receive a seven-day payment grace period. Wholesale resellers receive fourteen days, and capacity increases are blocked during wholesale recovery. Grace begins with the first confirmed failed collection for the unpaid period and does not restart with each retry. An expressly approved extension may apply.
During grace, eligible use depends on existing funded, unexpired credits; we do not advance an unpaid monthly allowance. We provide payment-recovery notice to the responsible payer or account manager. Some failures require a new payment method or authentication. Uncertain outcomes are reconciled separately from confirmed failures.
After grace expires, new review-message sending and AI generation for the affected unpaid service may be paused. Billing access, history, permitted exports, location assignments, and remaining funded balances are preserved, subject to security, law, and retention requirements. Paid recovery restores eligible service after reconciliation without duplicating grants. Previously submitted messages cannot necessarily be recalled, and queued work must again meet sending requirements.
A reseller’s unpaid wholesale invoice does not make an otherwise-paid end client delinquent. We honor that client’s current verified paid monthly service period using eligible existing funded credits, including after the wholesale grace period ends. We may hold future purchases or renewal collections where funded service cannot be fulfilled. This protection does not create new unpaid allowances or guarantee service beyond the verified paid period.
13 Cancellation changes refunds and disputes
You may request cancellation or a quantity change through available account billing controls or by emailing request@valuedinput.io. For a reseller retail purchase, also contact the seller identified in your Order. We will route and record the request and confirm its effective date. You do not need to agree to SMS marketing or place a telephone call as the sole way to cancel.
Unless an accepted Order states another lawful cancellation rule, a month-to-month cancellation received before renewal stops the next renewal and leaves access available through the current paid period. A fixed-term Order must state the commitment end date, how to stop renewal, and any agreed consequences of early termination. Cancellation of renewal does not by itself erase charges already owed under an expressly accepted commitment. If an Order does not disclose renewal beyond its stated commitment, these Terms alone do not authorize it.
Quantity reductions cannot take licensed capacity below active or suspended assignments. Any price recalculation, effective date, or proration must be disclosed and accepted as applicable. An account suspension, released location, or disconnected payment connection does not itself cancel the relevant Order or processor subscription.
Except where required by law or expressly provided in your Order, fees for service already provided and credits already consumed are not refundable. Requests involving unused prepaid service, unused credits, partial use, or disputes are reviewed by the responsible seller under the disclosed purchase terms. We do not apply an expiration, forfeiture, or refund restriction that was not disclosed at purchase. Confirmed duplicate, erroneous, or unfulfillable charges will be corrected through fulfillment, a refund, or another remedy you accept and applicable law permits. A refund reverses the associated unused entitlement as appropriate; pending or disputed outcomes require reconciliation.
Report billing questions promptly to the responsible seller. These Terms do not restrict lawful chargebacks, statutory cancellation or refund rights, or the right to dispute an unauthorized transaction.
14 Privacy exports and account closure
Each Customer is responsible for its own privacy notices, lawful instructions, Users, and handling of exported information. White-label presentation does not excuse the Customer or reseller from identifying the relevant entities or responding to requests for which it is responsible. We process information as described in the Privacy Policy and any applicable data-processing agreement.
Authorized Users may obtain permitted first-party exports through available tools or support. Provider-derived reviews and reports remain subject to source-provider limits. You are responsible for protecting downloaded copies. Request any necessary exports before account closure; tell support about a pending privacy or data-return request.
Cancellation or nonpayment does not itself erase information or revoke a recipient’s opt-out. We handle deletion and closure under the Privacy Policy, applicable agreements, and law, including justified retention of transaction, audit, consent, suppression, and unresolved operational records. Retention is not unlimited merely because an account has an unpaid balance.
15 Software rights service changes and suspension
We and our licensors retain rights in the ValuedInput software, platform design, and our trademarks. Subject to these Terms and your Order, you receive a limited right to use the Service for your authorized business purposes and, for approved resellers, authorized retail service. You may use your own branding only where permitted and may not misrepresent ownership or endorsement.
We may maintain or modify the Service and restrict a feature when required by law, a provider, security needs, abuse prevention, or the applicable Order. We may suspend access for a material breach, unauthorized activity, a security threat, or service ineligibility. When appropriate and practicable, we will notify the affected Customer and provide an opportunity to resolve the issue. Urgent protective action may be immediate.
Either party may terminate for a material breach that remains unresolved after reasonable notice and an opportunity to cure, unless the breach cannot reasonably be cured. We will provide reasonable advance notice of a general service discontinuation when practicable and address prepaid service under the Order and applicable law. Suspension and termination do not remove accrued payment obligations, privacy obligations, lawful claims, or statutory remedies.
16 Service limitations and warranties
Except for express commitments in a signed agreement and rights that cannot lawfully be excluded, the Service is provided on an “as is” and “as available” basis. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and noninfringement. We do not promise uninterrupted service, delivery of every message, availability of every third-party integration, accurate AI output, or a particular review or commercial result.
Customers remain responsible for legal compliance, their own content, consent, profile authority, and human review of outputs. Those responsibilities do not excuse us from our own legal duties or express written obligations. No disclaimer in these Terms limits a consumer’s rights that applicable law makes nonwaivable.
17 Business liability and indemnification
For business Customers, to the extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, including lost profits or business opportunity, arising from the Service. Except for the exclusions below, each party’s aggregate liability arising from the Service is limited to the fees paid or payable for the affected Service under the relevant Order during the twelve months before the event giving rise to the claim. Our liability for platform service supplied through a reseller is measured by the wholesale fees attributable to the affected service.
These limitations do not apply to fraud, willful misconduct, gross negligence, liability that applicable law prohibits limiting, amounts lawfully owed for service, or the Customer’s indemnification obligations below. These business limitations do not impose a liability cap on a review recipient’s statutory privacy or messaging claim.
A business Customer will defend and indemnify us against third-party claims arising from its unlawful contact lists or messaging instructions, lack of required rights in supplied content or branding, unauthorized reseller promises, or material misuse of the Service, to the extent caused by that Customer or its Users. This obligation does not cover a claim to the extent caused by our breach, negligence, or wrongful conduct. We will promptly notify the Customer, reasonably cooperate, and permit appropriate control of the defense. A settlement that admits fault or imposes a nonmonetary obligation on us requires our written consent, which will not be unreasonably withheld.
18 Governing law and general terms
For business Customers, Florida law governs these Terms without applying conflict-of-law rules, and disputes may be brought in the state courts in Lake County, Florida, or the federal court with jurisdiction over that county. This provision does not remove mandatory consumer protections or another venue required by applicable law. These Terms do not require arbitration or waive statutory rights to make complaints to regulators.
Neither party is responsible for a delay caused by events beyond its reasonable control, subject to its legal duties and reasonable mitigation; this does not excuse payment for service already supplied. Neither party may assign an agreement in a way that unlawfully transfers SMS consent or defeats data-protection obligations. Other permitted business assignments remain subject to the applicable Order and law.
If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. Failure to enforce a provision does not waive it. These Terms, the accepted Order, and applicable signed agreements form the agreement for their subject matter. A reseller cannot amend our obligations without our written acceptance.
We may update these Terms prospectively with notice of material changes and obtain acceptance where required. Updates do not retroactively change an accepted fixed-term price, create recurring-payment authorization, or create or expand SMS consent. If you do not accept a change requiring your agreement, contact the responsible seller about cancellation under your existing Order.
19 Contact and notices
Send support requests, SMS help requests, privacy questions, cancellation requests, and legal notices to request@valuedinput.io. Postal notices may be sent to Buildtelligence Web Solutions, LLC, PO Box 177, Fruitland Park, FL 34731, United States. For reseller retail billing or refund matters, also contact the seller identified in your Order. Keep your account’s notice address current so we can deliver service, security, billing, and contractual notices.